Shipping policy
1. General
The current situation has created a wide range of supply chain issues. We are working closely with all of our vendors to minimize disruptions to our clients and the wonderful products we offer for sale on our website, as well as the beautiful hand-crafted items we create.
Order lead times will be longer for many items.
Shipping times are subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and there will be delays in fulfilling your order.
In the rare case where items are not available for the foreseeable future, we will contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
2. Anticipated order lead times
Orders are shipped on Tuesdays and Wednesdays.
If an item is in stock, it is generally shipped within 7 to 10 business days or less. In-stock items generally included patterns and small notion items. Domestic fabrics that are in stock will ship immediately. If the item is on order, it may take 1 to 3 weeks to receive from the supplier. Brocade and European Fabrics and trims will have a 3 to 4 week order lead time.
Custom items such as pastor stoles will have a 3 to 6 week lead time, while other vestments, paraments, and altar hangings will have lead times of 6 to 12 weeks.
If an item is needed sooner, please contact us to check availability.
3. Shipping Costs
Shipping costs are calculated during checkout based on dimensions, weight, and destination of the items in the order. Payment for shipping will be collected with the purchase.
Custom orders for full vestment sets and altar hangings are subject to shipping with insurance.
In the rare case where the system has not correctly calculated the shipping based on carrier volume shipping requirements for heavy or oversized items, the customer will be notified about any shipping updates and offered the opportunity to select an alternate shipping method or cancel their order.
If customers contact us to request an alternate shipping option or to upgrade to a faster shipping service, an invoice will be sent for any shipping cost adjustments.
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days once products are available and the order has been processed for shipping.
There may be delays during peak seasons, and in regional locations due to unforeseen circumstances in the case of natural disasters.
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 P.O. Box Shipping
Ecclesiastical Sewing will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
4.8 Delivery Time Exceeded
In many cases, the courier will only speak to the person receiving the shipment regarding shipping updates and lost packages. If your package is delayed, please contact the Postal Service or Courier for a status update or to open an investigation, or to report a lost package. Please also contact us as we will also reach out to the courier, but we will not have any additional information about the progress of your shipment beyond what is available through the courier's tracking system. in the event that a package has been lost, please contact us to file a claim for the missing package.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. Please be sure to check your email setting to receive email notifications from our website. Often tracking emails may end up in a spam or trash folder.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website. However, if you have placed a large custom order, and religious items are taxable within your state, you may be responsible for paying sales tax according to the laws of your state.
7.2 Import Duties & Taxes
VAT Taxes, Import duties, and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and we encourage you to be aware of these potential costs before placing an order with us.
If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to undefined at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded. In the event that a customer refuses to pay for import duties and taxes or the return shipping fees and the courier abandons the package, no refund will be issued.
8. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier. Additional insurance is added for custom orders.
8.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
8.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
9. Customer service
For all customer service enquiries, please email us at carrie@ecclesiasticalsewing.com