Refund policy

 

We know how hard it is to find high quality liturgical fabrics, so we strive to present a "user-friendly" way to purchase fabrics, patterns, books, digital designs, vestments, and notions through our internet site, Ecclesiastical Sewing. We want you to be happy with our service, and we will attempt to accommodate you if we are able to.

Our fabrics are 1st quality, and we do not buy or sell seconds.* If you have received damaged fabric please contact us immediately.

The swatches in our liturgical fabric collection are approximately 2" x 4" . Other fabric swatches are approximately 2" x 4" cut from studio stock. Please be advised that samples are not cuttings for approval. They are pre-cut and not necessarily from the same bolt you will receive. Dye lots are not guaranteed. Our scans and photos on-line are accompanied with descriptive text and information to help you make a well informed choice. Please recognize that all computer monitors are different and colors can be different from actual fabrics. We strive to maintain current sample stock, but colors may also vary slightly between dye lots and the actual fabric being shipped, as many liturgical fabrics ship directly from the United Kingdom.

If you have a question about a liturgical fabric, trim or pattern, please contact us before you make your purchase. We work right here in our studio with the fabrics, so we can provide helpful answers to questions.

If you have a problem with your order, please contact us within 30 days of receipt of order before attempting to return any item. All fabrics and trims are cut to your specifications, and inspected prior to shipping, ensuring that you received clean, and unused items in your order. Unfortunately, fabrics, trims, patterns, and threads are not returnable unless we have made an error.

There will be a 25% restocking fee for all returned cut yardage items such as fabric, and trims that have been returned without authorization. These items will only be available for in store credit. Notions may be returned within 30 days of original order for credit (less restocking fees) to apply with prior authorization. Custom orders are not returnable.

If there was tape on the fabric or trim indicating the starting yardage, that tape must be on the item when it is returned to us.

Several types of goods are exempt from being returned. Non-returnable items include:

• Gift cards
• Cut fabric yardage
• Cut trim yardage
• Goldwork Threads
• Patterns
• Custom orders
• Downloadable software products
• Downloadable media and e-books
• Downloadable digitized designs 
• Scissors are not returnable
  
• Artwork prints and home decor ( Print on Demand Home Decor Gifts) are made to order 

Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must be in the original unopened packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. Do not return fabrics COD, as the package will be refused.

There are certain situations where only partial refunds are granted (if applicable)
Books with obvious signs of use
Notions, patterns, kits that have been opened and/or show use.
Any item not in its original condition, that is damaged or has missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.

Refused and unclaimed packages will be handled as a return. As a result, you will be only be entitled to a refund minus a 25% restocking fee and the total shipping fees on both legs of the shipping process. The return shipping fees we incur will be deducted from the merchandise credit that will be issued.

If you cancel or return an order that has been processed, there is a 25% restocking fee that will be deducted from your refund.

Print on demand items such as artwork prints, home decor items, gifts. Print on demand items are considered as ALL SALES ARE FINAL. 

The customer is responsible for return shipping charges on all returns. Shipping charges will not be credited on returns. Please select carefully before ordering.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund, less any restocking fees, will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you’ve done all of this and you still have not received your refund yet, please contact us at carrie@ecclesiasticalsewing.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at carrie@ecclesiasticalsewing.com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
Please contact us at carrie@ecclesiasticalsewing.com for a return authorization number and the return shipping address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.